RETAIL CLIENT AGREEMENT
In the event of a conflict between Sterling Holdings Ltd. (25247 IBC 2018) and a Client, terms expressed in English and expressed in any other language, the terms expressed in English shall prevail over those expressed in any other language.
This client agreement, together with any Schedule(s), and accompanying documents, as amended from time to time, (this “Agreement”) sets out the terms of the contract between you and us. Please read it carefully and let us know as soon as possible if there is anything which you do not understand.
This client agreement is concluded between the Client identified by the account opening form and Sterling Holdings Ltd. (25247 IBC 2018) . Sterling Holdings Ltd. (25247 IBC 2018) is an international business firm incorporated in Saint Vincent & The Grenadines, that provides a wide range of derivative commercial contracts.
The Company undertakes and executes request and instructions received from the Client by means of the online system, in connection with Derivative Contracts.
www.safetrade24.com is owned and operated by Sterling Holdings Ltd. (25247 IBC 2018) , a company incorporated in Saint Vincent & The Grenadines, having the registration number 25247 IBC 2018.
In this Agreement:
“Account” means the account you hold with us and designated with a particular account number.
“Applicable Regulations” means all applicable laws, rules and regulations, as in force from time to time, in regards with our business model, business structure and our country of incorporation.
“Associate” means an undertaking in the same group as us, a representative whom we or an undertaking in the same group as us appoint, or any other person with whom we have a relationship that might reasonably be expected to give rise to a community of interest between us and them.
“Business Day” means a day which is not a Saturday or a Sunday and upon which banks are open for business in EEA.
“Client Money Rules” means the rules specified in the applicable regulation and other related matters issued pursuant to this paragraph.
“Derivative Contract ” or “DC” means a derivative commercial contract, with no obligation in connection with the underlying of the contract and with settlements being done only in cash.
“Credit Support Provider” means any person who has entered into any guarantee, hypothecation, agreement, margin or security agreement in our favor in respect of your obligations under this Agreement.
“International Financial Services Regulatory Body (International Financial Services Regulatory Body)” is an abbreviation for “International Financial Services Regulatory Body”, a third party mediation body.
“Electronic Services” means a service provided by us, for example an Internet service offering clients access to information and own account facilities, via an internet service, a WAP service and/or an electronic routing system.
“Event of Default” means any of the events of default as listed in Clause 14 (Events of Default).
“Execution” means the completion of clients’ requests on Sterling Holdings Ltd. (25247 IBC 2018) online platform.
“OTC” means ‘over the counter’ and refers to transactions conducted otherwise than on an regulated exchange.
” Sterling Holdings Ltd. (25247 IBC 2018) Desk” means the desk operated by us at our premises.
” Sterling Holdings Ltd. (25247 IBC 2018) Online System” means the internet-based system available at our website that allows you to provide us with instructions.
“Secured Obligations” means the net obligation owed by you to us after the application of set-off under clause 12 (Margining Arrangements) in the paragraph entitled (Set-off on default).
“Service” means undertaking and executing requests and instructions received from the Client by means of the online system, in connection with derivative commercial contracts.
“Contract” means a derivative `contract between Sterling Holdings Ltd. (25247 IBC 2018) and its Client;
“System” means all computer hardware and software, equipment, network facilities and other resources and facilities needed to enable you to use an Electronic Service.
“Transaction” means any transaction subject to this Agreement based on a derivative contract enforced in between Sterling Holdings Ltd. (25247 IBC 2018) and the Client, in relation to any underlying.
“Company” means Sterling Holdings Ltd. (25247 IBC 2018)
Scope of this Agreement
This Agreement sets out the basis on which we will provide services to you. This Agreement governs each Transaction entered into or outstanding between us on or after the execution of this Agreement.
This Agreement supersedes any previous agreement between you and us on the same subject matter and takes effect when you indicate your acceptance via our website. This Agreement shall apply to all Transactions contemplated under this Agreement.
Information about us
We, Sterling Holdings Ltd. (25247 IBC 2018) . (“Company”), a company incorporated in Saint Vincent & The Grenadines, having the registration number 25247 IBC 2018. Our contact details are set out in Clause 19 (Miscellaneous) under the heading “Notices”.
This Agreement is supplied to you in English and we will continue to communicate with you in English for the duration of this Agreement. However, where possible, we will communicate with you in other languages in addition to English.
Communication with us
You may communicate with us in writing (including fax), by email or other electronic means, or orally (including by telephone). Our contact details are set out in Clause 19 (Miscellaneous) under the heading “Notices”. The language of communication shall be English, and you will receive documents and other information from us in English. However, where appropriate and for your convenience, we will endeavour to communicate with you in other languages. Our website contains further details about us and our services, and other information relevant to this Agreement. In the event of any conflict between the terms of this Agreement and our website this Agreement will prevail.
We shall treat you as a retail high risk client for the purposes of the Rules and the Applicable Regulations. You have the right to request a different client categorization. However, if you do request such different categorization and we agree to such categorization, the protection afforded by certain Rules and the other Applicable Regulations may be reduced. This may include, but is not limited to:
the requirement for us to act in accordance with your best interests;
our obligation to provide appropriate information to you before providing the services;
the restriction on the payment or receipt by us of any inducements;
our obligation to achieve best execution in respect of your requests;
the requirement to implement procedures and arrangements which provide for the prompt, fair and expeditious execution of your requests;
our obligation to ensure that all information we provide to you is fair, clear and not misleading; and
the requirement that you receive from us adequate reports on the services provided to you.
The Company’s services and products traded are only available to individuals who are at least 18 years old (and at least the legal age in your jurisdiction). You represent and warrant that if you are an individual, you are at least 18 years old and of legal age in your jurisdiction to form a binding contract, and that all registration information you submit is accurate and truthful. The Company reserves the right to ask for proof of age from you and your account may be suspended until satisfactory proof of age is provided. The Company may, in its sole discretion, refuse to offer its products and services to any person or entity and change its eligibility criteria at any time.
A reference in this Agreement to a “clause” or “Schedule” shall be construed as a reference to, respectively, a clause or Schedule of this Agreement, unless the context requires otherwise. References in this Agreement to any statute or statutory instrument or Applicable Regulations include any modification, amendment, extension or re-enactment thereof. A reference in this Agreement to “document” or equivalent, shall be construed to include any electronic document published on www.safetrade24.com. The masculine includes the feminine and the neuter and the singular includes the plural and vice versa as the context admits or requires. Words and phrases defined in the Rules and the Applicable Regulations have the same meaning in this Agreement unless expressly defined in this Agreement.
The clauses contained in the attached Schedule (as amended from time to time) shall apply. We may from time to time send to you further Schedules in respect of Transactions. In the event of any conflict between the clauses of any Schedule and this Agreement, the clauses of the Schedule shall prevail. The fact that a clause is specifically included in a Schedule in respect of one Transaction shall not preclude a similar clause being expressed or implied in relation to any other Transaction. You acknowledge having read, understood and agreed to the Schedules to this Agreement.
Headings are for ease of reference only and do not form part of this Agreement.
Subject to Applicable Regulations
This Agreement and all Transactions are subject to Applicable Regulations so that:
nothing in this Agreement shall exclude or restrict any obligation which we have to you under Applicable Regulations;
we may take or omit to take any action we consider necessary to ensure compliance with any Applicable Regulations;
all Applicable Regulations and whatever we do or fail to do in order to comply with them will be binding on you; and
such actions that we take or fail to take for the purpose of compliance with any Applicable Regulations shall not render us or any of our directors, officers, employees or agents liable.
Action by any applicable regulatory body
If an applicable regulatory body takes any action which affects a Transaction, then we may take any action which we, in our reasonable discretion, consider desirable to correspond with such action or to mitigate any loss incurred as a result of such action. Any such action shall be binding on you. If a regulatory body makes an enquiry in respect of any of your Transactions, you agree to co-operate with us and to promptly supply information requested in connection with the enquiry.
You shall pay our charges as agreed with you from time to time, any fees or other charges imposed by a clearing organisation and interest on any amount due to us at the rates then charged by us (and which are available on request). A copy of our current charges is published on our website. Any alteration to charges will be notified to you before the time of the change.
You should be aware of the possibility that other taxes or costs may exist that are not paid through or imposed by us.
All payments to us under this Agreement shall be made in such currency as we may from time to time specify to the bank account designated by us for such purposes. All such payments shall be made by you without any deduction or withholding.
Remuneration and sharing of charges
We may share charges with partners, affiliates, business introducers and agents in connection with Transactions carried out on your behalf. Details of such remuneration or sharing arrangements are available to you upon request. If you require more information on the fees and commissions that we pay to business introducers and other affiliates, let us know and we will provide you with further information.
A daily financing charge may apply to each open transaction at the closing of the Company’s trading day as regard to that DC. If such financing charge is applicable, it will either be requested to be paid by Client directly to the Company or it will be paid by the Company to Client, depending on the type of DC and the nature of the position Client holds. The method of calculation of the financing charge varies according to the type of DC to which it applies. Moreover, the amount of the financing charge will vary as it is linked to current interest rates (such as LIBOR). The financing charge will be credited or debited (as appropriate) to Client’s account on the next day following the day to which it relates.
The Company reserves the right to change the method of calculating the financing charge, the financing rates and/or the types of DCs to which the financing charge applies. For certain types of DCs, a commission is payable by Client to open and close DC positions. Such commission payable will be debited from Client’s account at the same time as the Company opens or closes the relevant DC. Changes in our swap interest rates and calculations shall be at our own discretion and without notice. Clients need to always check our website for the then current rates charged. Rates may change quickly due to market conditions (changes in interest rates, volatility, liquidity etc.) and due to various risk related matters that are at the firm’s sole discretion.
A fix commission applies for the products quoted with a variable spread, according with the Specifications table. This commission is fixed per contract, per leg (one way). The company reserves the right to modify the commission and is not liable for any losses incurred by Clients when the commission changes. When products with variable spreads and commission please carefully periodically check the Specifications table. The Company is not to be kept liable for any change of the variable spread or of the commission.
You have a right to cancel this Agreement for a period of fourteen (14) days commencing on the date on which this Agreement is concluded or the date on which you receive this Agreement (whichever is later) (the “Cancellation Period”). Should you wish to cancel this Agreement within the Cancellation Period, you should send notice in writing or electronically to the addresses found in contact us section of our website. Cancelling this Agreement within the Cancellation Period will not cancel any Transaction entered into by you during the Cancellation Period. If you fail to cancel this Agreement within the Cancellation Period, you will be bound by its terms but you may terminate this Agreement in accordance with Clause 17 (Termination Without Default).
We deal on an execution only basis and do not advise on the merits of particular Transactions, or their taxation consequences. Based on your request we can provide you with informational support materials, quoting the source of this materials, free of charge. This is not to be understood by you as advise, recommendation or guarantee. It is up to you if you wish to rely on the information provided, and this is not constituent with money management or investment advise on any kind. By using our Service, you agree, acknowledge and understand this.
Own judgement and suitability
Without prejudice to our foregoing obligations, in asking us to enter into any Transaction, you represent that you have been solely responsible for making your own independent appraisal and investigations into the risks of the Transaction. You represent that you have sufficient knowledge, sophistication, professional advice and experience to make your own evaluation of the merits and risks of any Transaction and that you have read and accepted the Risk Disclosure Statement and guidelines in relation to the underlying which are available in our websites. We give you no warranty as to the suitability of the products proposed under this Agreement and assume no fiduciary duty in our relations with you.
Where we do provide generic information, market commentary or other information:
this is incidental to your dealing relationship with us. It is provided solely to enable you to make your own decisions and does not amount to advice;
where information is in the form of a document containing a restriction on the person or category of persons for whom that document is intended or to whom it is distributed, you agree that you will not pass it on to any such person or category of persons;
we give no representation, warranty or guarantee as to the accuracy or completeness of such information or as to the tax consequences of any Transaction;
you accept that prior to despatch, we may have acted upon it ourselves or made use of the information on which it is based. We do not make representations as to the time of receipt by you and cannot guarantee that you will receive such information at the same time as other clients. Any published research reports or recommendations may appear in one or more screen information service.
Before you can place a request with the Company, you must read and accept this Agreement, including the risk disclosure statement, the policies and procedures as listed in Clause 9 below, and all applicable addenda, you must deposit sufficient clear funds in your account and your client registration form and all accompanying documents must be approved by the Company.
The minimum initial deposit is USD500 or equivalent amount in other currency (according to currency of the Client account). Upon the approval of your registration, you will be notified by e-mail/website. The Company may, in its sole discretion, request that in addition to online acceptance of this Agreement, Client must complete and submit any signed documents so required by the Company, including but not limited to this Agreement and the Risk Disclosure Statement.
Currency of Accounts
You will be able to open your trading Account(s) in USD/EUR/RUB or any currency that may be offered by the Company. Account(s) balances will be calculated and reported to you in the currency in which Account(s) are maintained.
Placing of instructions
You may give us instructions in electronic form through the Sterling Holdings Ltd. (25247 IBC 2018) Online System. If any instructions are received by us by telephone, computer or other medium we may ask you to confirm such instructions in writing. We shall be authorized to follow instructions notwithstanding your failure to confirm them in writing. In this Agreement “instructions” and “requests” have the same meaning.
Types of Requests Accepted
Some of the types of requests the Company accepts include, but are not limited to:
Good till Cancelled (“GTC”) – A request (other than a market request), that by its terms is effective until filled or cancelled by Client. GTC Requests are not automatically cancelled at the end of the Business Day on which they are placed.
Limit Request – A request (other than a market request) to buy or sell the identified contract at a specified price. A limit request to buy generally will be executed when the ask price equals or falls below the bid price that you specify in the limit request. A limit request to sell generally will be executed when the bid price equals or exceeds the ask price that you specify in the limit request.
Market Request- A request to buy or sell the identified contract at the current price that the Company provides via the Online System. A request to buy is executed at the current contract ask price and a request to sell is executed at the current contract bid price.
One Request Cancels the Other Request (“OCO”) – A request that is linked to another request. If one of the requests is executed, the other will be automatically cancelled.
Stop Loss Request – A stop loss request is an instruction to buy or sell a contract at a price which is worse than the opening price of an open position (or worse than the prevailing price when applying the stop loss request to an already open position). It can be used to help protect against losses. Please note that because of gapping, the best available price that may be achieved could be materially different to the price set on the stop loss request and as such, stop loss requests are not guaranteed to take effect at the price for which they are set.
Trailing Stop Request – A trailing stop is the same as a stop loss request with the only difference being that, instead of setting a price at which the request is activated, the trailing stop request is activated at a fixed distance from the price. For example, if Client has purchased a long open position and the market contract ask price increases, the trailing stop price will also increase and will trail behind the market ask price at the fixed distance set by Client. If the market ask price then decreases, the trailing stop price will remain fixed at its last position and if the market ask price reaches the trailing stop price, the request will be executed. Please note that because of gapping, the best available price that may be achieved could be materially different to the price set on the trailing stop request and as such, trailing stop requests are not guaranteed to take effect at the fixed distance for which they are set.
Following submission of a request, it is your sole responsibility to remain available for request and fill confirmations, and other communications regarding your Account until all open requests are completed. Thereafter, you must monitor your Account frequently when you have open positions/requests in the Account.
Your request shall be valid in accordance with the type and time of the given request, as specified. If the time of validity or expiration date/time of the request is not specified, it shall be valid for an indefinite period.
Terms of Acceptance for Requests
It is your sole responsibility to clearly indicate the terms of a request when entered, whether it is a market request, limit request, stop loss request or any other type of request, including the relevant price and volume size. You acknowledge and agree that, despite our best efforts, the price at which execution occurs may be materially different to the price specified in your request. This may result from sudden price movements in the underlying that are beyond our control. The Company shall have no liability for failure to execute requests. The Company shall have the right, but not the obligation, to reject any request in whole or in part prior to execution, or to cancel any request, where your Account contains margin that is insufficient to support the entire request or where such request is illegal or otherwise improper.
We are required to have an execution policy and to provide our clients with appropriate information in relation to our execution policy. Where you place requests with us, the execution factors that we consider and their relative importance is as set out below:
Price. The relative importance we attach is “high”.
Speed. The relative importance we attach is “high”.
Likelihood of execution and settlement. The relative importance we attach is “high”.
Size. The relative importance we attach is “high”.
We are the counterparty to every request you place with us and therefore we are the only execution hub.
We shall be entitled to act for you upon instructions given or purporting to be given by you or any person authorised on your behalf without further enquiry as to the genuineness, authority or identity of the person giving or purporting to give such instructions provided such instruction is accompanied by your correct Account number and password. If your Account is a joint account, you agree that we are authorized to act on the instructions of any one person in whose name the Account is held, without further inquiry. We shall have no responsibility for further inquiry into such apparent authority and no liability for the consequences of any actions taken or failed to be taken by us in reliance on any such instructions or on the apparent authority of any such persons.
Cancellation/withdrawal of instructions
Non-market requests may be cancelled via the Sterling Holdings Ltd. (25247 IBC 2018) Online System but we can only cancel your instructions if you explicitly request so, provided that we have not acted up to the time of your request upon those instructions. Executed instructions may only be withdrawn or amended by you with our consent. The Company shall have no liability for any claims, losses, damages, costs or expenses, including legal fees, arising directly or indirectly out of the failure of such request to be cancelled.
Right not to accept requests
We may, but shall not be obliged to, accept instructions to enter into a Transaction. If we decline to enter into a proposed Transaction, we shall not be obliged to give a reason but we shall promptly notify you accordingly.
Control of requests prior to execution
We have the right (but not the obligation) to set limits and/or parameters to control your ability to place requests at our absolute discretion. Such limits and/or parameters may be amended, increased, decreased, removed or added to by us at our absolute discretion and may include (without limitation):
controls over maximum requested amounts and maximum sizes;
controls over our total exposure to you;
controls over prices at which requests may be submitted (to include, without limitation, controls over requests which are at a price which differs greatly from the contract market price at the time the request is submitted to the requests’ book);
controls over the Electronic Services (to include, without limitation, any verification procedures to ensure that any particular request or requests has come from you); and/or
any other limits, parameters or controls which we may be required to implement in accordance with any Applicable Regulations.
Clients must be aware that derivative contracts transactions carry a high degree of risk. The amount of initial margin may be small relative to the value of the derivative contract so that transactions are ‘leveraged’ or ‘geared’. A relatively small price movement may have a proportionately larger impact on the funds that the Client has deposited or will have to deposit. This may work against as well as for the client.
The Company exclusively reserves the right to widen its variable spreads, adjust leverage, change its rollover rates and/or increase the margin requirements without notice under certain market conditions including, but not limited to, when the desk is closed, around fundamental announcements, as a result of changes in credit markets and/or at times of extreme volatility. In such circumstances, the Client agrees to indemnify the Company for any and all losses that may occur due the widening of spreads and the adjustment of leverage.
Execution of requests
We shall use our reasonable endeavors to execute any request promptly, but in accepting your request we do not represent or warrant that it will be possible to execute such request or that execution will be possible according to your instructions. If we encounter any material difficulty relevant to the proper carrying out of an request on your behalf we shall notify you promptly.
At the end of each day, confirmations for all Transactions that we have executed on your behalf on that day will be available via your online Account on our website, which is updated online as each Transaction is executed. Confirmation of execution and statements of your Account(s), in the absence of manifest error, shall be deemed correct, conclusive and binding upon you if not objected to immediately by email if requests were placed through Sterling Holdings Ltd. (25247 IBC 2018) ‘s Online System or by telephone to the Sterling Holdings Ltd. (25247 IBC 2018) Desk, within five Business Days of making such confirmations available to you via our website.
In cases where the prevailing contract represents prices different from the prices posted by the Company, the Company will attempt, on a best efforts basis and in good faith, to execute market requests on or close to the prevailing contract prices. This may or may not adversely affect client’s realized and unrealized gains and losses.
Improper or Abusive Requests
The Company’s objective is to provide the most efficient liquidity available in the form of streaming, tradable prices for most of the contracts we offer on the platform. As a result of the highly automated nature of the delivery of these streaming, tradable prices, you acknowledge and accept that price misquotations are likely to occur from time to time.
Should you execute strategies with the objective of exploiting such misquotation(s) or act in bad faith, the Company shall consider this as unacceptable behaviour. Should the Company determine, at its sole discretion and in good faith, that you or any representative of yours on your behalf is taking advantage, benefitting, attempting to take advantage or to benefit of such misquotation(s) or that you are committing any other improper or abusive act such as for example:
fraud/illegal actions that led to the transaction;
requests placed based on manipulated prices as a result of system errors or system malfunctions;
arbitrage on prices offered by our platforms as a result of systems errors; and/or
coordinated transactions by related parties in order to take advantage of systems errors and delays on systems updates.
Then the Company will have the right to:
adjust the price spreads available to you; and/or
restrict your access to streaming, instantly tradable quotes, including providing manual quotation only; and/or
obtain from your account any historic trading profits that you have gained through such abuse of liquidity as determined by us at any time during our relationship; and/or
reject a request or to cancel a transaction; and/or
immediately terminate our business relationship;
No employee and/or former employee who currently works or used to work on a full time or part time basis for the Company or any of its related entities shall, during the term of the employee and/or former employee’s service to the Company or any of its related entities and after termination of service become a client of any brand of the Company (either directly or indirectly, alone or with partners, associates, affiliates or any other third party) without the Company’s prior written approval. Should the Company consider that the employee and/or former employee is transacting with any brand of the Company without the Company’s prior written approval personally and/or via a third party we shall consider all the trading to be abusive and/or improper business. In such circumstances the employee and/or former employee’s account(s) and all open transactions shall be closed immediately and any funds held within the account shall be confiscated.
No business associate or former business associate of the Company or any of its related entities shall, during the period of the agreement between the associate/former business associate and the Company and after termination of such agreement, become a client of any brand of the Company (either directly or indirectly, alone or with partners, associates, affiliates or any other third party) without the Company’s prior written approval. Should the Company consider that the associate/former business associate is transacting with any brand of the Company without the Company’s prior written approval personally and/or via a third party we shall consider all the transactions to be abusive and/or improper. In such circumstances the relevant associate/former business associate’s account(s) and all open transactions shall be closed immediately and any funds held within the account shall be confiscated.
Disabling and Cancelling Deposits
We have the right not to accept funds deposited by you and/or to cancel your deposits in the following circumstances:
if you fail to provide the Company with any documents it requests from you either for client identification purposes or for any other reason;
if the Company suspects or has concerns that the submitted documents may be false or fake;
if the Company suspects you are involved in illegal or fraudulent activity;
if the Company is informed that your credit or debit card (or any other payment method used) has been lost or stolen;
where the Company considers that there is a chargeback risk; and/or
when you deposit $15,000 or more or if you make over 10 separate deposits to your trading Accounts and the Company is unable to verify your credit or debit card details or is unable to verify any other payment method used.
In case of cancelled deposits, and if there is not a confiscation of your funds by a public authority on the grounds of money laundering suspicion or for any other legal infringement, your funds will be returned to the bank account that have been initially received.
Performance and settlement
You will promptly deliver any instructions, money, or documents deliverable by you under a Transaction in accordance with that Transaction as modified by any instructions given by us.
We may require you to limit the number of open transactions which you may have with us at any time and we may in our sole discretion close out any one or more Transactions in order to ensure that such transaction limits are maintained. We may require you to limit the number of open transactions which you may have with us at any time and we may in our sole discretion close out any one or more Transactions in order to ensure that such transaction limits are maintained. You will not be able to close any of your transaction(s) in a time period less than 59 seconds from the moment you open the respective position.
Without prejudice and subject to the terms of this Agreement, all Applicable Regulations and all conditions attaching to any relevant payments made to you under a bonus or rebate scheme operated by us, monies may be withdrawn by you from your Account provided that such monies are not being utilised for margin purposes or have otherwise become owing to us, once your withdrawal request is approved your withdrawal request will be processed by us and sent to the same bank, credit card or other source for execution as soon as possible. (Note: Some banks and credit card companies may take time to process payments especially in currencies where a correspondent bank is involved in the transaction). The funds will be returned to the bank account/credit card/other source from which the funds were debited.
If you request a withdrawal of monies from your Account and we cannot comply with it without closing some part of your open transactions, we will not comply with the request until you have closed sufficient transactions to allow you to make the withdrawal. In order to process your withdrawal request please ensure that the funds remaining on your account following your withdrawal is at least twice of your used margin. If you have not met the necessary bonus trading requirements at the time you make a withdrawal request the bonus will be debited from your trading account. Withdrawals will only be made on request by you, by bank transfer to an account in your name or such other method as we, in our absolute discretion, may determine.
In order for us to be able to process your withdrawal request, you need to:
login in the My Account section of our website;
choose “Withdrawals” tab; fill in the desired amount for withdrawal and press submit;
download, fill and sign the Withdrawal form (available also in the Withdrawals module);
upload the Withdrawal form on the Documents section of our website.
After we receive your signed withdrawal request form we will start processing your request.
This procedure can take up to 5 (five) working days. During this time, but before we start processing your request, you can cancel your request from the Withdrawals module or from the automatic email received from us.
We will check again your identification documents (ID, proof of residence, compliance questionnaire), your account activity, your account Free Margin at the moment we process your request (excluding any award received) and any other documents that might be needed in regards with our AML/deposit policy provisions (bank statements, proof of funds, proof of the deposit you performed to us, proof of primary/secondary residential address, declarations of deposits, credit card copies, etc.).
In case that any of the above are needed and are missing (were not sent to our Customer support email address, contact email address or uploaded by you in the Documents section) we will not process your withdrawal request and we will inform you accordingly about the reason of cancellation.
In the case of cancellation of your withdrawal request, you need to provide us with the requested documents (these will be specified in the cancellation email you will receive from us) and to submit a new withdrawal request. Your old and cancelled withdrawal request cannot be opened again. Therefor, you need to submit a new withdrawal request.
In case that all of the above are submitted to us and that your Free Margin allows for the withdrawal of funds requested, we will process your request in maximum 5 (five) working days and we will inform you accordingly.
All your withdrawal requests eligible to be processed will be handled by us in maximum 5 (five) working days. Afterwards, it depends solely on your banking partner in how long time the funds will reach your card/bank account.
Inactive and Dormant Account
The Client acknowledges and confirms that any trading account(s), held the Company by a Client where the Client has:
not placed a trade;
opened or closed transactions; and/or
made a deposit into the Clients account;
for a period of 90 days and more, shall be classified by the Company as an Inactive Account (“Inactive Account”).
Where the Client has and continues to:
place a trade;
open or close transactions; and/or
made a deposit into the Clients account;
the account shall be classified by the Company as an Active Account (” Active Account”).
The Client further agrees that any Inactive Accounts, holding zero balance/equity, shall be turned to Dormant (” Dormant Account”). For re-activation of Dormant Accounts, the Client must contact the Company and inform that the Client’s wish to reactivate the Dormant Account. The Client’s Dormant Account will then be reactivated (subject to, if required, up-to-date Know Your Client documentation provided to the Company by Client) and become an Active Account.
However where the Client has not done the following with the Active Account:
place a request;
open or close transactions; and/or
made a deposit into the Clients account;
for a period of 90 days and more, then this account will once again become a Dormant Account.
Where the Client’s account has:
Balance equal to zero (no own funds available in the account; AND
Equity equal to zero (no Bonus Award available in the account); AND
no opened transactions;
,the account should be moved to a special group, without the ability to open new positions. For reactivation, the Client needs to request this in writing to “[email protected]“.
We offer the possibility to open Islamic (Swap-free) Accounts with us. Swap-free accounts are available only to those clients who cannot use swaps owing to their religious beliefs. Accordingly, in all instances where a request for an Islamic (Swap-free) Account is filed with us, we reserve the right to require an adequate justification for and/or proof of the necessity or need of any such conversion. Furthermore, we reserve the right to refuse the processing of any such request for any reason whatsoever, without being obliged to provide any explanation or justification.
While a client may file a request for an Islamic (Swap-free) account at any time, the filing of any such request entails that all of such client’s other real Accounts with us will be converted into Swap-free accounts also, without any further notice being required. Conversion of a real Account to a Swap-free account is performed by our Support Department only upon the request and consent of those clients who complete and submit a request for an Islamic (Swap-free) Account. Upon the receipt of such a duly signed and executed request, we shall evaluate request and any ancillary documentation submitted to us and shall inform the client who requested the conversion by e-mail whether the request is accepted or not.
Clients are not allowed to use Swap-free Accounts to make profits from Swaps and may not request the payment of any Swap amounts that have been lost as a result of converting their real Account(s) into one or more Swap-free Account(s) for the period during which their real Account(s) has/have been converted into one or more Swap-free account(s).
We reserve the right to revoke the Swap-free status granted to any real Account at any time without being obliged to provide any explanation or justification. Furthermore, in the event that we detect any form of abuse, fraud, manipulation, cash-back arbitrage, carry trades, or other forms of deceitful or fraudulent activity in regard to any Swap-free Account of any client, we reserve the right, at any time, (a) with immediate effect, to revoke the Swap-free status from any and all real Accounts of such client that have been converted to a Swap-free Account; (b) to correct and recover any un-accrued Swaps and any related un-accrued interest expenses and or costs pertaining to any and all of such client’s Swap-free Accounts during the period for which such Accounts were converted into Swap-free Accounts; and/or (c), with immediate effect, to close all Accounts of such client with us, nullify all transactions carried out in such client’s Accounts with us and cancel and all profits or losses garnered in such client’s Accounts with us.
These clauses apply to your use of any Electronic Services.
Once you have gone through the security procedures associated with an Electronic Service provided by us, you will get access to such service, unless agreed otherwise or stated on our website. All references to the Company’s hours are in Greenwich Mean Time + 2 (“GMT”) using 24-hour format. Our Electronic Services will normally be available continuously from 22:00 GMT Sunday until 22:00 GMT Friday (winter time), every week, excluding public holidays and cases where the underlying is closed due to lack of liquidity. Please consult our website for more details on operating times for each contract. We reserve the right to suspend or modify the operating hours on our own discretion and on such event our website will be updated without delay in order to inform you accordingly. In this respect the operating hours, as indicated on the websites operated by our company and to which you have request rights are the applicable. We may change our security procedures at any time and we will inform you of any new procedures that apply to you as soon as possible.
Electronic Request entry for Market Request equals the Request Execution
To enter an online request, you must access the Markets window, then click on “BUY/SELL” for the relevant contract. A new window will appear in which you enter the price and volume. The request is filled shortly after you hit the OK button provided you have sufficient funds in your Account. Requests may fail for several reasons including changing prices, insufficient margin, unspecified volume or unanticipated technical difficulties.
To use one-click request, you must go to the “Settings” menu and choose “View and Edit”. You should check the “One-Click” box. To enter an online request with one-click procedure, you must access the Markets window and enter the price and volume. The request is filled shortly after you click the BUY/SELL button provided you have sufficient funds in your Account. Requests may fail for several reasons including changing prices, insufficient margin, unspecified volume or unanticipated technical difficulties. One-Click can also be used when closing positions.
Restrictions on services provided
There may be restrictions on the number of Transactions that you can enter into on any one day and also in terms of the total value of those Transactions when using an Electronic Service. Please refer to our website for details of the limits imposed upon Transactions carried out through our Electronic Services.
You will be responsible for providing the System (hardware equipment) to enable you to use an Electronic Service (online platform).
You will be responsible for the installation and proper use of any virus detection/scanning program we require from time to time.
Use of information, data and software
In the event that you receive any data, information or software via an Electronic Service other than that which you are entitled to receive pursuant to this Agreement, you will immediately notify us and will not use, in any way whatsoever, such data, information or software.
When using an Electronic Service, you must:
ensure that the System is maintained in good order and is suitable for use with such Electronic Service;
run such tests and provide such information to us as we shall reasonably consider necessary to establish that the System satisfies the requirements notified by us to you from time to time;
carry out virus checks on a regular basis;
inform us immediately of any unauthorised access to an Electronic Service or any unauthorised Transaction or instruction which you know of or suspect and, if within your control, cause such unauthorised use to cease; and
not at any time leave the terminal from which you have accessed such Electronic Service or let anyone else use the terminal until you have logged off such Electronic Service.
In the event you become aware of a material defect, malfunction or virus in the System or in an Electronic Service, you will immediately notify us of such defect, malfunction or virus and cease all use of such Electronic Service until you have received permission from us to resume use.
All rights in patents, copyrights, design rights, trade marks and any other intellectual property rights (whether registered or unregistered) relating to the Electronic Services remain vested in us or our licensors. You will not copy, interfere with, tamper with, alter, amend or modify the Electronic Services or any part or parts thereof unless expressly permitted by us in writing, reverse compile or disassemble the Electronic Services, nor purport to do any of the same or permit any of the same to be done, except in so far as such acts are expressly permitted by law. Any copies of the Electronic Services made in accordance with law are subject to the terms and conditions of this Agreement. You shall ensure that all the licensors trademarks and copyright and restricted rights notices are reproduced on these copies. You shall maintain an up-to-date written record of the number of copies of the Electronic Services made by you. If we so request, you shall as soon as reasonably practical, provide to us a statement of the number and whereabouts of copies of the Electronic Services.
Liability and Indemnity
Without prejudice to any other terms of this Agreement, relating to the limitation of liability and provision of indemnities, the following clauses shall apply to our Electronic Services.
Immediate suspension or permanent withdrawal
We have the right, unilaterally and with immediate effect, to suspend or withdraw permanently your ability to use any Electronic Service, or any part thereof, without notice, where we consider it necessary or advisable to do so, for example due to your non-compliance with the Applicable Regulations, breach of any provisions of this Agreement, on the occurrence of an Event of Default, network problems, failure of power supply, for maintenance, or to protect you when there has been a breach of security. In addition, the use of an Electronic Service may be terminated automatically, upon the termination (for whatever reason) of:
any licence granted to us which relates to the Electronic Service; or
Suspension or permanent withdrawal with notice
We may suspend or permanently withdraw an Electronic Service, by giving you 24 hours written notice.
We shall not be liable for any act taken by or on the instruction of an exchange, clearing house or regulatory body.
We shall not be liable for any loss, liability or cost whatsoever arising from any unauthorised use of the Electronic Service. You shall on demand indemnify, protect and hold us harmless from and against all losses, liabilities, judgements, suits, actions, proceedings, claims, damages and costs resulting from or arising out of any act or omission by any person using an Electronic Service by using your designated passwords, whether or not you authorised such use.
Viruses from your System
You will ensure that no computer viruses, worms, software bombs or similar items are introduced into our computer system or network and will indemnify us on demand for any loss that we suffer arising as a result of any such introduction.
Viruses from an Electronic Service
We shall have no liability to you (whether in contract or in tort, including negligence) in the event that any viruses, worms, software bombs or similar items are introduced into the System via an Electronic Service or any software provided by us to you in order to enable you to use the Electronic Service, provided that we have taken reasonable steps to prevent any such introduction.
We shall not be obliged to execute any instruction which has been identified that is based on errors caused by delays of the system to update prices provided by the system price feeder or the third party service providers. We do not accept any liability towards executed transactions that have been based and have been the result of delays as described above.
Neither we nor any third party software provider accepts any liability in respect of any delays, inaccuracies, errors or omissions in any data provided to you in connection with an Electronic Service. We do not accept any liability in respect of any delays, inaccuracies or errors in prices quoted to you if these delays, inaccuracies or errors are caused by third party service providers with which we may collaborate.
We shall have no liability to you for damage which you may suffer as a result of transmission errors, technical faults, malfunctions, illegal intervention in network equipment, network overloads, malicious blocking of access by third parties, internet malfunctions, interruptions or other deficiencies on the part of internet service providers. You acknowledge that access to Electronic Services may be limited or unavailable due to such system errors, and that we reserve the right upon notice to suspend access to Electronic Services for this reason.
Effects of termination
In the event of a termination of the use of an Electronic Service for any reason, upon request by us, you shall, at our option, return to us or destroy all hardware, software and documentation we have provided you in connection with such Electronic Service and any copies thereof.
We treat money received from you or held by us on your behalf in accordance with the requirements of the Client Money Rules.
You, the client, acknowledge and confirm that no interest will be received on the balance of your account.
Overseas banks, intermediate broker, settlement agent or OTC counterparty
We will endeavour to hold client money on your behalf within the European Union, however we may also hold your money outside the European Union. We may pass the funds received from the Client to a third party (e.g. an intermediate broker, a bank, a market, a settlement agent, a clearing house or OTC counterparty located outside European Union) to hold or control the funds in order to effect a Transaction through or with that person or to satisfy the Client’s obligation to provide collateral (e.g. initial margin requirement) in respect of a Transaction. We have no responsibility for any acts or omissions of any third party to whom we will pass thru the funds sent by you. The third party to whom we may pass the funds you deposit may hold it in an omnibus account and it may not be possible to separate it from other corporate funds, or other third party’s funds. In the event of insolvency or any other analogous proceedings in relation to that third party, we may only have an unsecured claim against the third party on behalf of the Client, and the Client will be exposed to the risk that the money received by the Company from the third party is insufficient to satisfy the claims of the Client in respect of the relevant account. We do not accept any liability or responsibility for any resulting losses. By accepting our Terms and Conditions you accept this settlement risk. We may deposit/pass thru Client funds with a depository/settlement agent who may have a security interest, lien or right of set-off in relation to that money. A Bank/Broker/Settlement Agent through whom we deal with could have interests contrary to the Client’s Interests. The legal and regulatory regime applying to any such bank or entity will be different from the legal and regulatory regime in the European Union and in the event of the insolvency or any other analogous proceedings in relation to that bank or person, your money may be treated differently from the treatment which would apply if the money was held with a bank in an account in the European Union. We will not be liable for the insolvency, acts or omissions of any third party referred to in this clause.
Unclaimed client money
You agree that we may cease to treat your money as client money if there has been no movement on your balance for one calendar month. We shall write to you at your last known email address informing you of our intention of no longer treating your balance as client money and giving you 5 days to make a claim.
Liability and Indemnity
You agree that we shall not be liable for any default of any counterparty, bank, custodian or other entity which holds money on your behalf or with or through whom transactions are conducted.
The Company will not be liable for loss suffered by you in connection to your funds held by us, unless such loss directly arises from our gross negligence, willful default or fraud.
Where we effect or arrange a Transaction, you should note that, depending upon the nature of the Transaction, you may be liable to make further payments when the Transaction fails to be completed or upon the earlier settlement or closing out of your position. You may be required to make further variable payments by way of margin against the purchase price of the contract, instead of paying (or receiving) the whole purchase (or sale) price immediately. The movement in the contract price of your contract will affect the amount of margin payment you will be required to make. We will monitor your margin requirements on a daily basis and we will inform you as soon as it is reasonably practicable of the amount of any margin payment required under this clause.
You agree to pay us on demand such sums by way of margin as are required from time to time as we may in our discretion reasonably require for the purpose of protecting ourselves against loss or risk of loss on present, future or contemplated Transactions under this Agreement.
Failure to meet margin call
Please note that in the event that you fail to meet a margin call, we may immediately close out the transaction/transactions. At the moment the Margin Level indicator on your trading account is equal or less than 30%, the Stop Out mechanism will be automatically triggered and your transaction (s) will be automatically closed, at the first available contract price.
Form of margin
Margin must be paid in cash in currency acceptable by us, as requested from time to time by the Company. Cash Margin paid to us is held as client money in accordance with the requirements of the Client Money Rules. Margin deposits shall be made by wire transfer, credit card, e-wallet or by such other means as the Company may direct.
Set-off on default
If there is an Event of Default or this Agreement terminates, we shall set-off the balance of cash margin owed by us to you against your obligations (as reasonably valued by us). The net amount, if any, payable between us following such set-off, shall take into account the Liquidation Amount payable under Clause 15 (Netting).
You agree to execute such further documents and to take such further steps as we may reasonably require to perfect our security interest over and obtain legal title to the Secured Obligations.
You undertake neither to create nor to have outstanding any security interest whatsoever over, nor to agree to assign or transfer, any of the cash margin transferred to us, except a lien routinely imposed on all securities in a clearing system in which such securities may be held.
In addition, and without prejudice to any rights to which we may be entitled under this Agreement or any Applicable Regulations, we shall have a general lien on all cash held by us or our Associates or our nominees on your behalf until the satisfaction of the Secured Obligations.
You represent and warrant to us on the date this Agreement comes into effect and as of the date of each Transaction that:
if you are a natural person, you are of legal age and you have full legal capacity to enter into this Agreement;
if you are not a natural person:
you are duly organized, constituted and validly existing under the applicable laws of the jurisdiction in which you are constituted;
execution and delivery of this Agreement, all Transactions and the performance of all obligations contemplated under this Agreement have been duly authorized by you; and
each natural person executing and delivering this Agreement on your behalf, entering Transactions and the performance of all obligations contemplated under this Agreement have been duly authorized by you and have been disclosed to us providing all the necessary information and/or documentation.
you have all necessary authority, powers, consents, licences and authorisations and have taken all necessary action to enable you lawfully to enter into and perform this Agreement and such Transaction and to grant the security interests and powers referred to in this Agreement;
the persons entering into this Agreement and each Transaction on your behalf have been duly authorised to do so and are disclosed to us giving details of the relationship with you by providing all necessary information and/or documentation;
this Agreement, each Transaction and the obligations created under them both are binding upon you and enforceable against you in accordance with their terms (subject to applicable principles of equity) and do not and will not violate the terms of any regulation, request, charge or agreement by which you are bound;
no Event of Default or any event which may become (with the passage of time, the giving of notice, the making of any determination or any combination of the above) an Event of Default (a “Potential Event of Default”) has occurred and is continuing with respect to you or any Credit Support Provider;
you act as principal and sole beneficial owner (but not as trustee) in entering into this Agreement and each Transaction and in case you wish to open, either in the present time or in the future, more than one accounts with the Company either as individual client (natural person) or as the beneficial owner of a corporate client (legal person) it is required to immediately disclose to us that you are the beneficial owner of the account(s) during the account opening procedure and to provide us with the necessary information and/or documentation regarding the relationship between the natural and/or legal person(s);
any information which you provide or have provided to us in respect of your financial position, domicile or other matters is accurate and not misleading in any material respect;
you are willing and financially able to sustain a total loss of funds resulting from Transactions and dealing in such Transactions is a suitable for you; and
except as otherwise agreed by us, you are the sole beneficial owner of all margin you transfer under this Agreement, free and clear of any security interest whatsoever other than a lien routinely imposed on all securities in a clearing system in which such securities may be held.
Covenants. You covenant to us
you will at all times obtain and comply, and do all that is necessary to maintain in full force and effect, all authority, powers, consents, licences and authorisations referred to in this clause;
you will promptly notify us of the occurrence of any Event of Default or Potential Event of Default with respect to yourself or any Credit Support Provider;
you will use all reasonable steps to comply with all Applicable Regulations in relation to this Agreement and any Transaction, so far as they are applicable to you or us;
you will not send requests or otherwise take any action that could create a false impression of the demand or value for a DC. Nor will you send requests which we have reason to believe are in breach of Applicable Regulations or by taking advantage of the account(s) you may maintain with the Company could be considered as system abusive requests, including but not limited to one’s intention to benefit from delays in the contract prices, to trade at off-contract-market prices and/or outside operating hours and to abuse the system for dealing at manipulated prices; and
upon demand, you will provide us with such information as we may reasonably require to evidence the matters referred to in this clause or to comply with any Applicable Regulations.
The following shall constitute Events of Default:
you fail to make any payment when due under this Agreement or to observe or perform any other provision of this Agreement and such failure continues for one Business Day after notice of non-performance has been given by us to you;
you commence a voluntary case or other procedure seeking or proposing liquidation, reorganisation, an arrangement or composition, a freeze or moratorium, or other similar relief with respect to you or your debts under any bankruptcy, insolvency, regulatory, supervisory or similar law (including any corporate or other law with potential application to you, if insolvent), or seeking the appointment of a trustee, receiver, liquidator, conservator, administrator, custodian or other similar official (each a “ Custodian”) of you or any substantial part of your assets, or if you take any corporate action to authorise any of the foregoing, and in the case of a reorganisation, arrangement or composition, we do not consent to the proposals;
an involuntary case or other procedure is commenced against you seeking or proposing liquidation, reorganisation, an arrangement or composition, a freeze or moratorium, or other similar relief with respect to you or your debts under any bankruptcy, insolvency, regulatory, supervisory or similar law (including any corporate or other law with potential application to you, if insolvent) or seeking the appointment of a Custodian of you or any substantial part of your assets and such involuntary case or other procedure either:
has not been dismissed within five days of its institution or presentation; or
has been dismissed within such period but solely on the grounds of an insufficiency of assets to cover the costs of such case or other procedure;
you die, become of unsound mind, are unable to pay your debts as they fall due or are bankrupt or insolvent, as defined under any bankruptcy or insolvency law applicable to you: or any indebtedness of yours is not paid on the due date therefore, or becomes capable at any time of being declared, due and payable under agreements or instruments evidencing such indebtedness before it would otherwise have been due and payable, or any suit, action or other proceedings relating to this Agreement are commenced for any execution, any attachment or garnishment, or distress against, or an encumbrancer takes possession of, the whole or any part of your property, undertaking or assets (tangible and intangible);
you or any Credit Support Provider (or any Custodian acting on behalf of either of you or a Credit Support Provider) disaffirms, disclaims or repudiates any obligation under this Agreement or any guarantee, hypothecation agreement, margin or security agreement or document, or any other document containing an obligation of a third party (“ Credit Support Provider”), or of you, in favour of us supporting any of your obligations under this Agreement (each a “ Credit Support Document”);
any representation or warranty made or given or deemed made or given by you under this Agreement or any Credit Support Document proves to have been false or misleading in any material respect as at the time it was made or given or deemed made or given;
any Credit Support Provider fails, or you yourself fail to comply with or perform any agreement or obligation to be complied with or performed by you or it in accordance with the applicable Credit Support Document;
any Credit Support Document expires or ceases to be in full force and effect prior to the satisfaction of all your obligations under this Agreement, unless we have agreed in writing that this shall not be an Event of Default;
any representation or warranty made or given or deemed made or given by any Credit Support Provider pursuant to any Credit Support Document proves to have been false or misleading in any material respect as at the time it was made or given or deemed made or given;
any event referred to in Clauses 14.2 to Clause 14.4 of this Clause 14 (Events of Default) occurs in respect of any Credit Support Provider;
we consider it necessary or desirable for our own protection, or any action is taken or event occurs which we consider might have a material adverse effect upon, your ability to perform any of your obligations under this Agreement;
you fail or omit to disclose to us your capacity as the beneficial owner of more than one accounts you may maintain with us and/or your capacity to act as a manager on behalf of any other client of us;
you take advantage of delays occurred in the prices and you place requests at outdated prices, you deal at off-contract-market prices and/or outside operating hours, you manipulate the system to deal at contract prices not quoted to you by us and you perform any other action that constitutes improper dealing; and/or
any event of default (however described) occurs in relation to you under any other agreement between us.
Rights on Default
On the occurrence of an Event of Default, we may exercise our rights under this clause, except that in the case of the occurrence of any Event of Default specified in Clause 14.2 or Clause 14.3 of the definition of Events of Default (each a “ Bankruptcy Default”), the automatic termination provision of this clause shall apply.
Subject to the following sub-clause, at any time following the occurrence of an Event of Default, we may, by notice to you, specify a date (the “ Liquidation Date”) for the termination and liquidation of Transactions in accordance with this clause.
The date of the occurrence of any Bankruptcy Default shall automatically constitute a Liquidation Date, without the need for any notice by us and the provisions of the following sub-clause shall then apply.
Calculation of Liquidation Amount
Upon the occurrence of a Liquidation Date:
neither of us shall be obliged to make any further payments or deliveries under any Transactions which would, but for this clause, have fallen due for performance on or after the Liquidation Date and such obligations shall be satisfied by settlement (whether by payment, set-off or otherwise) of the Liquidation Amount (as defined below);
we shall (on, or as soon as reasonably practicable after, the Liquidation Date) determine (discounting if appropriate), in respect of each Transaction the total cost, loss or, as the case may be, gain, in each case expressed in the Base Currency specified by us in writing or, failing any such specification, the lawful currency of the United States (and, if appropriate, including any loss of bargain, cost of funding or, without duplication, cost, loss or, as the case may be, gain as a result of the termination, liquidation, obtaining, performing or re-establishing of any hedge or related trading position) as a result of the termination, pursuant to this Agreement, of each payment or delivery which would otherwise have been required to be made under such Transaction (assuming satisfaction of each applicable condition precedent and having due regard, if appropriate, to such market quotations published on, or official settlement prices set by the relevant exchange as may be available on, or immediately preceding, the date of calculation); and
we shall treat each cost or loss to us, determined as above, as a positive amount and each gain by us, so determined, as a negative amount and aggregate all of such amounts to produce a single, net positive or negative amount, denominated in the Base Currency (the “ Liquidation Amount”).
If the Liquidation Amount determined pursuant to this clause is a positive amount, you shall pay it to us and if it is a negative amount, we shall pay it to you. We shall notify you of the Liquidation Amount, and by whom it is payable, immediately after the calculation of such amount.
Where termination and liquidation occurs in accordance with this clause, we shall also be entitled, at our discretion, to terminate and liquidate, in accordance with the provisions of this clause, any other transactions entered into between us which are then outstanding.
The Liquidation Amount shall be paid in the Base Currency by the close of business on the Business Day following the completion of the termination and liquidation under this clause (converted as required by applicable law into any other currency, any costs of such conversion to be borne by you, and (if applicable) deducted from any payment to you). Any Liquidation Amount not paid on the due date shall be treated as an unpaid such amount and bear interest, at the average rate at which overnight deposits in the currency of such payment are offered by major banks in the London interbank market as of 11.00 am (London time) (or, if no such rate is available, at such reasonable rate as we may select) plus one (1%) per annum for each day for which such amount remains unpaid.
For the purposes of any calculation hereunder, we may convert amounts denominated in any other currency into the Base Currency at such rate prevailing at the time of the calculation as we shall reasonably select.
Unless a Liquidation Date has occurred or has been effectively set, we shall not be obliged to make any payment or delivery scheduled to be made by us under a Transaction for as long as an Event of Default or any event which may become (with the passage of time, the giving of notice, the making of any determination hereunder, or any combination thereof) an Event of Default with respect to you has occurred and is continuing.
Our rights under this clause shall be in addition to, and not in limitation or exclusion of, any other rights which we may have (whether by agreement, operation of law or otherwise).
Application of netting to Transactions
This clause applies to each Transaction entered into or outstanding between us on or after the date this Agreement takes effect.
This Agreement, the particular terms applicable to each Transaction entered into under this Agreement, and all amendments to any of them shall together constitute a single agreement between us. We both acknowledge that all Transactions entered into on or after the date this Agreement takes effect are entered into in reliance upon the fact that the Agreement and all such terms constitute a single agreement between us.
On an Event of Default or at any time after we have determined, in our absolute discretion, that you have not performed (or we reasonably believe that you will not be able or willing in the future to perform) any of your obligations to us, in addition to any rights under the Clause 15 (Netting) we shall be entitled, without prior notice to you:
instead of returning to you funds equivalent to those credited to your account, to pay to you the fair market value of such funds at the time we exercise such right;
to sell such of your investments as are in our possession or in the possession of any nominee or third party appointed under or pursuant to this Agreement, in each case as we may in our absolute discretion select or and upon such terms as we may in our absolute discretion think fit (without being responsible for any loss or diminution in price) in order to realise funds sufficient to cover any amount due by you hereunder;
to close out, replace or reverse any Transaction, buy, sell, borrow or lend or enter into any other Transaction or take, or refrain from taking, such other action at such time or times and in such manner as, at our sole discretion, we consider necessary or appropriate to cover, reduce or eliminate our loss or liability under or in respect of any of your contracts, positions or commitments; and/or
to cancel and/or consider void any Transactions and profits or losses either realised or unrealised and/or to close out the account(s) you maintain with us pursuant to this Agreement, immediately and without prior notice.
Unless required by Applicable Regulations, either party may terminate this Agreement (and the relationship between us) by giving ten (10) days written notice of termination to the other. We may terminate this Agreement immediately if you fail to observe or perform any provision of this Agreement or in the event of your insolvency.
Upon terminating this Agreement:
all amounts payable by you to us will become immediately due and payable including (but without limitation):
all outstanding fees, charges and commissions;
any expenses incurred by terminating this Agreement; and
any losses and expenses realised in closing out any Transactions or settling or concluding outstanding obligations incurred by us on your behalf.
The Company shall apply best execution rules in cases where you have not provided the Company with specific instructions regarding the closing of your transactions.
The Company shall return any funds remaining in your account to your bank account, specifically the account from which the funds were debited. Your funds may be returned to another bank account to which you are the beneficiary as long as you provide us with the required documents to verify that the account belongs to you.
Termination shall not affect then outstanding rights and obligations and Transactions which shall continue to be governed by this Agreement and the particular clauses agreed between us in relation to such Transactions until all obligations have been fully performed.
Neither we nor our directors, officers, employees, or agents shall be liable for any losses, damages, costs or expenses, whether arising out of negligence, breach of contract, misrepresentation or otherwise, incurred or suffered by you under this Agreement (including any Transaction or where we have declined to enter into a proposed Transaction) unless such loss is a reasonably foreseeable consequence or arises directly from our or their respective gross negligence, wilful default or fraud. In no circumstance, shall we have liability for losses suffered by you or any third party for any special or consequential damage, loss of profits, loss of goodwill or loss of business opportunity arising under or in connection with this Agreement, whether arising out of negligence, breach of contract, misrepresentation or otherwise.
Without limitation, we do not accept liability for any adverse tax implications of any Transaction whatsoever.
Changes in the contracts prices
Market requests are executed at the bid/ask prices offered through us. Pending requests (stop loss, limit (take profit), entry limit (to buy or to sell), entry stop (to buy or to sell) are executed at the price requested by you and offered through us. We reserve the right, at our full discretion, not to execute the request, or to change the quoted price of the Transaction, or to offer you a new quote, in case of technical failure of the platform or in case of extraordinary or abnormal fluctuations of the price of the contract. In the event we offer you a new quote you have the right to either accept it or refuse it and thus cancel the execution of the Transaction.
Without limitation, we do not accept any liability by reason of any delay or change in prices conditions before any particular Transaction is effected.
Limitation of Liability
We shall not be liable to you for any partial or non-performance of our obligations hereunder by reason of any cause beyond our reasonable control, including without limitation any breakdown, delay, malfunction or failure of transmission, communication or computer facilities, industrial action, act of terrorism, act of God, acts and regulations of any governmental or supra national bodies or authorities or the failure by the relevant intermediate broker or agent, agent or principal of our custodian, sub-custodian, dealer, exchange, clearing house or regulatory or self-regulatory organisation, for any reason, to perform its obligations. Nothing in this Agreement will exclude or restrict any duty or liability we may have to you under Applicable Regulations, which may not be excluded or restricted thereunder.
Responsibility for requests
You will be responsible for all requests entered on your behalf via an Electronic Service and you will be fully liable to us for the settlement of any Transaction arising from it.
You acknowledge that you have not relied on or been induced to enter into this Agreement by a representation other than those expressly set out in this Agreement. We will not be liable to you (in equity, contract or tort) for a representation that is not set out in this Agreement and that is not issued by our Company’s official representatives.
You shall pay to us such sums as we may from time to time require in or towards satisfaction of any debit balance on any of your accounts with us and, on a full indemnity basis, any losses, liabilities, costs or expenses (including legal fees), taxes, imposts and levies which we may incur or be subjected to with respect to any of your accounts or any Transaction or as a result of any misrepresentation by you or any violation by you of your obligations under this Agreement (including any Transaction) or by the enforcement of our rights.
We have the right to amend the terms of this Agreement. If we make any material change to this Agreement, we will give at least one (1) days notice to you, via our website. Such amendment will become effective on the date specified in the notice. Unless otherwise agreed in the notice, an amendment will not affect any outstanding request or Transaction or any legal rights or obligations which may already have arisen.
Unless otherwise agreed, all notices, instructions and other communications to be given by us under this Agreement shall be given to the email address or fax number provided by you to us. Likewise, all notices, instructions and other communications to be given by you under this Agreement shall be given to us in writing at the address below:
Name: Sterling Holdings Ltd. (25247 IBC 2018) .
Email Address: [email protected]
You will notify us of any change of your email address for the receipt of notices, instructions and other communications immediately.
Subject to Applicable Regulations, any communication between us using electronic sistems and any communications via our website and/or Electronic Services shall be binding as if they were in writing. Requests or instructions given to you via e-mail or other electronic means will constitute evidence of the requests or instructions given.
Recording of calls
We may record telephone conversations without use of a warning tone to ensure that the material terms of the Transaction, and any other material information relating to the Transaction is promptly and accurately recorded. Such records will be our sole property and accepted by you as evidence of the requests or instructions given.
Our records, unless shown to be wrong, will be evidence of your dealings with us in connection with our services. You will not object to the admission of our records as evidence in any legal proceedings because such records are not originals, are not in writing nor are they documents produced by a computer. You will not rely on us to comply with your record keeping obligations, although records may be made available to you on request at our absolute discretion.
You agree to keep adequate records in accordance with Applicable Regulations to demonstrate the nature of requests submitted and the time at which such requests are submitted. You can access your statements online at any time via our platform.
We are obliged to put in place internal procedures for handling complaints fairly and promptly. You may submit a complaint to us, for example by letter, telephone, email, or in person. We will send you a written acknowledgement of your complaint promptly following receipt, enclosing details of our complaints procedures. Please contact us if you would like further details regarding our complaints procedures.
Third Party Rights
This Agreement shall be for the benefit of and binding upon us both and our respective successors and assigns. You shall not assign, charge or otherwise transfer or purport to assign, charge or otherwise transfer your rights or obligations under this Agreement or any interest in this Agreement, without our prior written consent, and any purported assignment, charge or transfer in violation of this clause shall be void. You agree that we may without further notice to you and subject to Applicable Regulations, transfer by whatever means we consider appropriate all or any of our rights, benefits, obligations, risks and/or interests under this Agreement to any person who may enter into a contract with us in connection with such transfer and you agree that we may transfer to such person all information which we hold about you.
Time of essence
Time shall be of the essence in respect of all obligations of yours under this Agreement (including any Transaction).
Rights and remedies
The rights and remedies provided under this Agreement are cumulative and not exclusive of those provided by law. We shall be under no obligation to exercise any right or remedy either at all or in a manner or at a time beneficial to you. No failure by us to exercise or delay by us in exercising any of our rights under this Agreement (including any Transaction) or otherwise shall operate as a waiver of those or any other rights or remedies. No single or partial exercise of a right or remedy shall prevent further exercise of that right or remedy or the exercise of another right or remedy.
Without prejudice to any other rights to which we may be entitled, we may at any time and without notice to you set off any amount (whether actual or contingent, present or future) owed by you to us against any amount (whether actual or contingent, present or future) owed by us to you. For these purposes, we may ascribe a commercially reasonable value to any amount which is contingent or which for any other reason is unascertained.
If, at any time, any provision of this Agreement is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, neither the legality, validity or enforceability of the remaining provisions of this Agreement nor the legality, validity or enforceability of such provision under the law of any other jurisdiction shall in any way be affected or impaired.
This Agreement shall be governed by and construed in accordance with law of Marshall Island
Each of the parties irrevocably:
agrees for our benefit that the courts of Marshall Island shall have jurisdiction to settle any suit, action or other proceedings relating to this Agreement (“ Proceedings”) and irrevocably submits to the jurisdiction of Marshall Island such courts (provided that this shall not prevent us from bringing an action in the courts of any other jurisdiction); and
waives any objection which it may have at any time to the laying of venue of any Proceedings brought in any such court and agrees not to claim that such Proceedings have been brought in an inconvenient forum or that such court does not have jurisdiction over it.
Waiver of immunity and consent to enforcement
You irrevocably waive to the fullest extent permitted by applicable law, with respect to yourself and your revenue and assets (irrespective of their use or intended use) all immunity on the grounds of sovereignty or other similar grounds from suit; jurisdiction of any courts; relief by way of injunction, order for specific performance or for recovery of property; attachment of assets (whether before or after judgment); and execution or enforcement of any judgment to which you or your revenues or assets might otherwise be entitled in any Proceedings in the courts of any jurisdiction and irrevocably agree that you will not claim any immunity in any Proceedings. You consent generally in respect of any Proceedings to the giving of any relief or the issue of any process in connection with such Proceedings, including, without limitation, the making, enforcement or execution against any property whatsoever (irrespective of its use or intended use) of any order or judgment which may be made or given in such Proceedings.
Service of process
If you are situated outside of the Marshall Island, process by which any Proceedings in are begun may be served on you by being delivered to the address in nominated by you for this purpose. This does not affect our right to serve process in another manner permitted by law.
1.1. Sterling Holdings Ltd. (25247 IBC 2018) provides online trading services via its brand “SafeTrade24” and its billing agent and safetrade24.com website and domain registrar.
1.2. This Agreement covers all relationships between the Company and its clients who have registered on safetrade24.com . The Company provides its services only to persons who are of legal age.
1.3. The Company has the right to change or amend the Agreement at its sole discretion from time to time. All changes will be effective immediately, once updated and published on the website. If the Client continues to use the services of the Company after this term, then by default this means the Client has given consent to the changes that have been made. For the avoidance of doubt, it is advised that the Client regularly checks this Agreement for any changes and monitors news on safetrade24.com .
2.1. This Agreement covers the website safetrade24.com and all resources and information which are published on the Company’s website. The Client should make himself/herself familiar with all information that is available on safetrade24.com.
2.2. The Client agrees that the Company’s services should be used by persons with knowledge and experience in investment markets, who are able to estimate risk and profit levels while making deals, without relying on data provided on safetrade24.com
2.3. The Client should take into account the fact that online trading may be considered illegal in some countries. The Company does not give legal advice of any kind on the matter of the legality of its services within the country of residence of the Client. The Company may refuse to provide services to the Client who resides in a country where the Company’s services are illegal. The website safetrade24.com will, however, still be available.
3.1. Account – the trading account opened by the Client with the Company, which has a unique login and is owned by the Client.
3.2. Login credentials (personal data) – data that is used by the Client to access their member area and trading account on safetrade24.com
3.3. Agreement – the terms and conditions under which the Company provides its services to the Client.
3.4. Balance – refers to all the funds that is held on the Client’s trading account.
3.5. Base currency – this refers to the first currency that is mentioned in a currency pair name.
3.6. Company website – this refers to safetrade24.com which is wholly owned and operated by Sterling Holdings Ltd. (25247 IBC 2018) ..
3.7. Trading times – the specified hours when the Company’s clients are able to use the Company’s terminal for trading in the investment market. Trading times may be changed by the Company.
3.8. Service – this refers to a service that the Company provides to the Client under the terms and conditions that are defined in the present Agreement.
3.9. Transaction – a deal that the Client has made from his trading account. It should be understood that a deal is defined as any type of action with funds, such as the opening or closing of a position, deposit or withdrawal of funds, etc.
4.1. You are aware that the Company may refuse to provide you with one or more of its services in the case that this is within the interests of the Company.
4.1. To open a trading account, the Client needs to provide the Company with certain personal details to prove his/her identity and confirm that these details are reliable and accurate at the moment of registration.
a)The Client’s login and password, which are the credentials used to get access to the member area on safetrade24.com, should not be disclosed to anyone and should be stored in a safe place for security purposes. If you suspect that your personal details might be compromised then you should contact the Company’s support department (details of which can be found on safetrade24.com) as soon as possible and change your password.
5.1. The Client confirms that the funds which are used for trading through the Company’s services, belong to the Client, are free from taxation, and are not credit or fraud funds.
5.2. The Client is obliged to act only in his/her name and should not represent the interests of any third party. The only exception will be in cases when there are appropriate documents that entitle one to act on behalf of another person and those documents have to conform to the Company’s requirements.
5.3. The Client understands that the Company may return all funds to their legitimate owner if there is any indisputable evidence that those funds, which are used for trading, belong to a third party or have been obtained by criminal means. Moreover, the Company has the right to cancel the Client’s transactions and terminate this Agreement. All legal measures can be taken in order to compensate for Company losses if there is any fraud activity taking place on the Client’s part.
5.4. The Client confirms that at the moment of signing this Agreement, he/she has reached legal age and is legally capable to act on his/her own behalf.
5.5. The Client agrees that any deals, which he/she has made using the Company’s services, shall be carried out through the Company’s trading platform.
5.6. The Client is responsible for providing the Company with real documents and keeping them up to date.
6.1. When the Client accepts this Agreement, he/she will be able to access the Company’s trading system and will be able to make trades on the investment instruments which are offered by the Company.
6.2. The Client agrees that he/she will keep their credential details in a safe place that is not available for or exposed to any third parties, and will not disclose them to anyone. The Client agrees not to resist any actions that upgrade the security for his/her data and the procedure for access to this data.
6.3. The Client agrees not to use the Company’s trading platform for any fraudulent activities, such as price manipulation, or intentionally cause trading platform malfunctions in order to obtain a profit.
6.4. The Client is responsible for keeping his/her credential data for our trading platform safe. If the Client is at all suspicious that his/her credential details are being used by a third party without their consent, the Client must immediately inform the Company and undertake all required measures to secure these details. All trading orders and financial transactions that are initiated with the Client’s credential details will be considered by the Company as orders and transactions made by the Client.
6.5. The Client must notify the Company about all occurrences of receiving wrong market data on the trading platform, failure to execute a trading order, or any false order execution which the Client did not make.
6.6. The Client gives his/her consent to use software that is required to install and correctly operate the trading platform.
6.7. The Company is not liable for any unauthorized access by third parties to the Client’s personal information or leakages during data transmissions towards the Company representatives through the Internet.
6.8. The Company is not liable for any electronic problems which may lead to the trading platform not working properly.
6.9. The Company is not liable for damage that the Client suffers as result of incorrect market data transmissions, technical or other system errors, network overloads, computer viruses, etc. The Client should understand that in the case of a technical failure he/she may have limited access to the trading platform. The Company may notify the Client in advance about the need to temporarily suspend his/her access to the trading platform and/or make necessary adjustments in trading positions, because of any of the aforementioned reasons.
6.10. The Company reserves the right to make necessary adjustments in trading positions or/and terminate the Client’s access to the trading platform, at its sole discretion, in cases that may require such a measure. Such cases include the following:
6.11. The Company reserves the right to block the Client’s account in the case of propagation of any information threatening the credibility of the company, or capable of inflicting moral damage to the Company’s employees.
6.12. The Company reserves the right to cancel a transaction (trade) if the contract has been made on a price that does not reflect the fair market price. In this case, the Company informs the Client about the mistake pertaining to the transaction price and cancels the Client’s trade. If necessary, the Company may restrict the volume of a Client’s trades or impose other restrictions. Profits for contracts with incorrect prices will be cancelled or paid in accordance with the current market quotes, which can be found on safetrade24.com and will be correspondent with the trade results as per Company’s discretion.
7.1 Transaction execution
7.1.1. The Client places an order with the price that he/she can see in the trading terminal and once the trade is opened then execution starts. The price in the Client’s order may be different from the current market price because of high market volatility or delays that are caused by failures in the Internet connection between the Client’s and Company’s servers. The Client must make trades in his/her own name or entitle somebody else to act on his/her behalf. The latter requires notarized power of attorney and other required documents.
7.1.2. The Company agrees that it will exercise best efforts for the timeliness of the Client’s order execution, however the Company cannot guarantee order execution in exact compliance with the Client’s presets. The Company will immediately notify the Client if it is impossible to execute an order (because of market closure, asset illiquidity, etc.)
7.1.3. A trading order can be placed and executed/deleted only during the Company’s trading hours, however this order will remain valid during the next trading hour’s timeframe.
7.1.4. The Company can change the list of assets that are available for the Client to open options on. For example, if a major asset has a high chance of falling and the Company is aware of this fact, then the Company is entitled to withdraw this asset from its trading platform.
7.1.5. If deemed necessary, the Company may impose limitations on the number of positions a Client can open, or impose other limitations, including:
7.1.6. If such limitations are to be imposed, the Company will notify the Client in advance about such changes.
7.1.7. The Client should understand that some financial markets might impose their own limitations on synthetic order types.
7.1.8. In the case the Client has any open positions on the ex-dividend day for a major asset, the Company has the right to close such a position at the last price of the previous trading day and open the equivalent volume of the underlying financial instrument at the first available price on the ex-dividend day. If such a situation is to occur, the Company will inform the Client about such adjustments and no Client consent will be required.
7.2 Transaction confirmations
Confirmations for all transactions that have been executed on the Client’s trading account will be shown in the Client’s online account through the trading platform as soon as the transaction is executed. It is the Client’s responsibility to notify the Company if any confirmations are incorrect. The Client has the right to request to be sent their Account statement for a month or quarter. It is at the Company’s sole discretion whether they choose to provide this data, but the Company is not obliged to.
7.3. Authorization of third person to give instructions on behalf of a Client
The Client has the right to authorize a third party to give orders to the Company on their behalf. To achieve this, the Client has to authorize the third party in accordance to legal procedure and provide notarized documents that prove the third party authorization. If the Client would like to terminate the third party authorization, they must inform the Company of this decision.
7.4. Social Trading
Taking part in Social Trading includes copying the deals of other traders automatically with the Client’s consent. With Social Trading, the entire responsibility for the results of transactions is solely the Client’s.
8.1. The Company may set prices on assets in the following cases:
It is the Client’s responsibility to decide whether or not he/she wishes to deal at the price quoted by the Company.
8.2. Each price shall be effective and may be used in a dealing instruction prior to its expiration time. A price may not be used in a dealing instruction after the expiration time. The Company is not required to notify the Client before price expiration time.
8.3. The Client acknowledges that the prices quoted by the Company may differ from the prices provided by other companies to their clients. Prices that are provided by other companies and other third parties are not considered by the Company and do not affect the trading activities of Clients.
8.4. The Company reserves the right to cease providing prices for trading instruments and settlement dates at any moment without having to give prior notice to the Client. When the Company quotes a price, market conditions may change before the time the Client’s order is executed. Such movements may be either in the Client’s favour or against it.
The Company reserves the right, at any time and without giving any notice, to refuse the execution of any order, in any of the following cases:
10.1. The Company has the right to cancel the Client’s transaction in the following instances:
11.Client’s transactions management
11.1. The acquisition of the transaction is complete when all the details of the contract have been met, the client is installed, the profit margin is calculated and payment for the transaction has already been confirmed.
11.2. The Client agrees to be fully liable for the management of every transaction that is made under his/her account through the Company’s trading terminal.
11.3. In cases where the Client can check an account statement online on a continuous basis, then the Company will only consider any objections made by the Client to be valid within 2 working days from the disputable transaction completion.
12.1. Funds belonging to the Client that are intended for trading purposes will be kept in the accounts of any banks and/or financial institutions used to accept funds, which the Company will specify from time to time. Funds will be held in the Client’s and/or the Company’s name. It is understood that the Company is not liable for any inability to pay as well as omission to act from any third party, which are connected to this clause.
12.2. The Client’s funds, deposited to his/her account, will be held in the Company accounts or on the accounts of the Company’s paying agents. Information about the Company’s paying agents can be found in Company’s website safetrade24.com.
12.3. Upon the signing of the Agreement, the Client authorises the Company to make any deposits and withdrawals to and from the Account on his/her behalf in order to settle trades.
12.4. The Company is liable to pay to the Client any amount that must be paid to the Client by transferring money either to the Client’s bank account or to an account the Client holds in any other payment system. Processing times for requests are stated on our website safetrade24.com. The time needed for crediting money into the Client’s personal account is dependent on the Client’s bank account provider.
12.5. The Client is entitled to withdraw any amount from his/her account that is not involved in trades and not held to fulfil margin requirements, without closing his/her account and is not involved in any bonus promotions.
12.6. When the Client requests to withdraw money, either in full or in part, but does not meet the provisions of this Agreement, the Company has the right to refuse the Client’s request or extend the processing time for the withdrawal.
12.7. Any fees that are charged by banks or payment systems for the transfer of funds from the Client’s trading account to his/her bank account/payment system account will be paid by the Client. The Client is liable for the correct provision of their payment details.
12.8. The Client agrees that funds will be credited to his/her account with the fee deduction that has been paid to the bank or whichever other payment system the Client is using.
12.9. The Client should withdraw funds using only the same method which was used to make a deposit to his/her trading account. If the Client wishes to use a different payment method, then the Company reserves the right to decline that withdrawal and suggest another payment method.
12.10. To make a successful fund withdrawal the client must provide copies of valid following documents:
All documents must be submitted via internal mailing system of the trading platform or alternatively sent to [email protected]
12.11. If the Client fails to provide the full list of required documents that are necessary to complete a withdrawal, then the Company may request additional documents. If the Client further fails to submit these documents, the Company has the right to refuse further processing of the request and to credit the given funds back to the Client’s trading account.
12.12. In accordance with international rules enforced to prevent money laundering, the Client is required to provide all required information about themselves in a billing document.
12.13. The Company may refuse to accept the Client‘s funds in the following cases:
In all the aforementioned occurrences, the Company will send funds back to the Client through the original payment method the Client used. Any fees charged for the money transfer will be paid by the Client. If the need arises for such a transfer, the Company is required to notify the Client at the soonest possible time, as well as to notify the Client of all fees and expenses which the Client will have to pay.
12.14. The Client is obliged to review and fully comprehend additional information regarding each deposit/withdrawal method.
12.15. When the Client withdraws funds from his/her account, the minimum amount of withdrawal is $100. Depending on the currency of the Client’s account, the exact amount may vary.
12.16 Withdrawal processing fees are displayed in www.safetrade24.com.
12.17 Withdrawal requests are being processed within 48 business hours from the withdrawal request.
13.1. The Company shall perform the Client’s transactions in good faith and with proper due diligence but shall not be held liable for any Client omission or fraud. The Company is not liable for any losses that may be caused by the Client’s trading activity.
13.2. In the event the Company incurs losses and damages that arise from the Client’s actions, then the Client is liable to refund all losses and to cover any expenses for the Company.
13.3. The Company shall not be liable for the Client’s fund losses if these losses are the result of the Client’s trading activities and these activities were based on failed market data, unless the Client had notified the Company of this fact.
13.4. The Company cannot be liable for:
13.5. The Company is not liable for failing to fulfill its obligations towards the Client, if such failure has been caused by reasons beyond the Company’s control (hardware and software failure, quotes failure or delay, force majeure, etc.).
13.6. The Company and its representatives are not liable for any Client losses that arise from negligence or the violation of the provisions of this Agreement.
13.7. The Client confirms that he/she accepts this Agreement out of his/her own free will. The Company cannot be liable for any situations that are not described in this Agreement and this cannot be considered as fraud from the Company’s side.
14.1. This Agreement becomes valid from the moment the Client makes the first deposit to his/her trading account.
14.2. The Client can accept this Agreement digitally and it will be valid for an indefinite time period until its cancellation from either the Company or the Client or both.
14.3. The Company reserves the right to amend the Agreement in the following cases:
15.1. The Client has the right to cancel the Agreement by giving the Company written notice at least thirty days prior to the cancellation date. The Client should not have any open positions by the date of cancellation and should not be bind with any additional terms and conditions such as bonus and promotions.
15.2. The Company may cancel the Agreement by giving the Client written notice five days prior to the termination date, specifying the date of termination therein.
15.3. The Company may cancel the Agreement immediately without giving any notice to the Client in the following cases:
15.4 The cancellation of the Agreement shall not in any case affect the Client’s obligation to pay:
16.1. The following cases are considered as failure to comply with obligations on the Client’s side:
16.2. On the occurrence of a failure to comply with obligations on the Client’s side, the Company is entitled to take any of the following actions:
17.1. It shall be noted by the Client that due to market conditions and fluctuations, the value of investment instruments may increase or decrease regardless of the information the Company may provide.
17.2. The Client is aware and acknowledges that there is a great risk of incurring losses when he/she is trading through the Company’s trading platform. The Client accepts that he/she is willing to undertake this risk upon using the Company’s services. The Company is clear that its services are suitable only for clients who are able to bear losses that will not critically change their lifestyle.
17.3. The Client declares that he/she has accepted the following:
17.4. The maximum loss that may be incurred by any Client is the amount of his/her balance or more.
17.5. Each investment contract purchased by a customer via Company’s site is an individual Agreement made between the Client and the Company, and is not transferable to any third party.
17.6. The Company makes available to the Client investment markets quotes, news, analytic data and research reports, etc. This information is provided on the Company’s official website and cannot be considered as a guide to action or investment consulting service. The Company is not liable for the accuracy and reliability of this information.
17.7. The Company cannot guarantee that the Client will make profitable trades. The Client should understand that any market fluctuations might cause profits or losses.
17.8. The Client understands that it is possible to lose his/her partial or full or more than his/her deposit in the short term. The Client may be required to make additional deposits to his/her account so the Company may close the account even with a negative or zero balance. Under such conditions, the Client’s consent is not required.
17.9. The Client agrees that the risk disclosure in this Agreement cannot reflect all possible risks of online trading. The Company thus recommends that clients only make well thought out trades, and that they should be able to estimate possible outcomes and be fully aware of the benefits and burdens they have in partnership with the Company.
17.10. The client acknowledges that the execution prices might be against the true exchange prices displayed on the charts, as chart prices are mainly used as reference rates.
18.1. The Company is obliged not to disclose any Client’s information or his/her personal details to any third party without the Client’s consent, unless such disclosure of personal data is required by the law or needed to guarantee the security of the Client’s transactions.
18.2. The Company shall handle all of the Client’s personal data in accordance to the relevant Laws and Regulations for the protection of Personal Data.
18.3. The Company is not obliged to provide the Client with any information except where it is stated in the present Agreement or as required by ruling law.
19.1 The Company offers a number of attractive bonus programs. Bonuses, financial rewards and/or promotions (“bonuses”) are awarded to customers as part of the promotional campaigns of the Company. These bonuses are valid for a time period defined by the Company.
19.2 Clients are not obliged to use any of the bonuses offered by the Company; all bonuses are not binding. Clients can decide whether or not to accept a bonus. If they choose not to accept a bonus, they will not have to comply with the conditions of the bonus. If however they opt for a bonus, clients will be required to comply with the instructions, terms and conditions of the specific bonus program, only if they have fully understood and accepted the rules and conditions of this Agreement.
19.3 Different bonus programs and promotions are carried out in connection with various events and will be credited to a trading account in one of the following forms: Current bonus – the bonus money will be credited directly to the actual balance of the Client’s account. In some cases, refunding the bonus will be available only after a certain number of transactions and volume traded.
19.4 The Company reserves the sole right to decide whether the Client has abused and/or violated the rules for the use of the trading platform and/or bonuses.
20.1. Any notices or instructions as well as requests and other communications between the Client and the Company are carried out in written form. The Client may send a message to the Company’s email [email protected] or other email addresses that belong to official Company representatives. The Company has the right to establish other forms of communication with the Client.
20.2. If communication between the Client and the Company’s representatives is carried out through telephone, the Company has the right to record conversations without any warning, and all records are the Company’s property.
In case the Client has any complains, they must be submitted to the company via its EEA registrar hence, the Company is obliged to handle these complaints fairly and promptly. The Client can submit a complaint to the Company via the email [email protected] . The Company will send the Client written acknowledgement of receipt, enclosing details of the Company’s complaints handling procedures. The Client is advised to contact the Company’s specialists if he/she would like to obtain further details regarding complaints handling procedures.
22.1. The Client agrees that no information from the Company’s side can be considered as pressure to sign this Agreement.
22.2. If any provisions of this Agreement are not in compliance with the law, then those shall not be executed, but all remaining provisions shall remain valid.
22.3. The Client accepts and confirms that he/she is 18 or older and is legally permitted to engage in usage of this site and the services under the governing laws of the Company applicable to him/her.
22.4. All actions from the Client’s side have to be taken in accordance with the law of the country where the Company is registered.
22.5. Information about the Company’s activities and business terms and conditions are available to everyone on the Company’s website.
22.6. The Client has no rights to the Company’s intellectual property or license to reproduce any of the content that is published on the Company’s website. All pictures that are used on the Company’s website are owned by the Company or used with copyright holder consent.
22.7. The Client is obliged not to disclose any information and materials that are the Company’s intellectual property without prior consent from the Company.
Materials cannot be considered as free to distribute — they are protected with licenses and any third party wishing to republish them must receive the Company’s permission first.
22.8. When the Client illegally uses materials that are owned by the Company, then he/she is absolutely liable for damage that the Company may suffer from his/her actions. If it comes to the Client’s knowledge that third parties are using materials that belong to the Company then the Client should notify the Company about this immediately.
22.9. The Client is not allowed to use the Company’s brand