REFUND AND CANCELATION

In the event of a conflict between Sterling Holdings and a Client, terms expressed in English and expressed in any other language, the terms expressed in English shall prevail over those expressed in any other language.

The Client has the right to deposit their account only using the payment systems available in “Deposit” section of the company website.

The actual payment of services is deemed to be the moment when all appropriate funds are credited to the Company’s account.

The Company holds no responsibility In the event of a conflict between Sterling Holdings. and a Client, terms expressed in English and expressed in any other language, the terms expressed in English shall prevail over those expressed in any other language.

The Client has the right to deposit their account only using the payment systems available in “Deposit” section of the company website.

The actual payment of services is deemed to be the moment when all appropriate funds are credited to the Company’s account.

The Company holds no responsibility for the result of operations on the Client’s account, in case there are any delays in depositing this account. The Client is solely responsible for any financial loss risks coming from possible delays in depositing funds to the Client’s account.

The Company has the right to cancel the Client’s deposit or withdrawal if the Client’s account is going to being deposited by a third party or Client is going to withdraw on the name of third party. In this case the deposited funds will be transferred back to the same bank details they came from. If this occurs, the Client is charged with all costs for funds transfer.

In the event the account is credited in any currency other than the one in which the account is maintained, such funds are to be credited to the account on the basis of an internal exchange rate adopted by the Company from the Bank serving the Company at the date of deposit.

When processing a withdrawal request, the Company shall use its internal currency rates adopted by the Company from the Bank serving the Company at the date of withdrawal.

If the trading account cannot be credited automatically, the appropriate application will be fulfilled within 72 hours since the client’s notice on crediting the account is received.

The Client can remove its funds into any payment systems designated in its Live Account under the caption «Withdraw».

The funds can be withdrawn into such payment system that was used for crediting the account or to another payment system, at the Company’s discretion. If this will require additional documents from the Customer side, the Company will not be liable for any delays incurred.

The Client bears full responsibility for the adequacy of all the information set out in its application for the withdrawal of funds.

The Company has the right to refuse the Client’s request for withdrawal, if the Client uses the same payment system for withdrawal and depositing, but with different bank details

The Customer’s withdrawals will be made only in the currency of customer’s trading account. According to the relevant laws regulating the financial markets, all those registered with Company will have to provide the following documents:

  • A proof of identity: a scanned colored copy of your passport, national Identity card or driving license. Your personal details including serial number, picture, signature, issue and expiry dates must be clearly visible.
  • Proof of address (not older than 6 months), which can be a stamped bank statement, utility bill (electricity, gas, water, landline telephone), credit card statement, official residency certificate or rental agreement.
  • Proof of payment means to provide copy of payment (credit card, front and back) hiding in the front the middle eight digits, e.g. (1234- xxxx-xxxx- 4321) and from the back the CVV as well as to ensure that the card is signed, or swift confirmation from the bank (in case of bank wire transfer).​

 

The Company reserves the right to deduct from the account an amount paid to the Client in compensation. Please refer to the Bonus and Awards policy.

In case the payment system stops operating for some time, the Company has the right to postpone the date of withdrawal until the payment system resumes working.

The Company has the right, but not the obligation, to charge the Client with an additional commission if the Client uses different payment systems to deposit and withdraw funds. The amount of the commission charged to the Client is calculated based on costs paid by the Company when fulfilling the Client’s withdrawal request.

The Company undertakes to take any and all expedient actions to preclude any illegal financial operations and money laundering with the employment of the Company’s resources.

or the result of operations on the Client’s account, in case there are any delays in depositing this account. The Client is solely responsible for any financial loss risks coming from possible delays in depositing funds to the Client’s account.

The Company has the right to cancel the Client’s deposit or withdrawal if the Client’s account is going to being deposited by a third party or Client is going to withdraw on the name of third party. In this case the deposited funds will be transferred back to the same bank details they came from. If this occurs, the Client is charged with all costs for funds transfer.

In the event the account is credited in any currency other than the one in which the account is maintained, such funds are to be credited to the account on the basis of an internal exchange rate adopted by the Company from the Bank serving the Company at the date of deposit.

When processing a withdrawal request, the Company shall use its internal currency rates adopted by the Company from the Bank serving the Company at the date of withdrawal.

If the trading account cannot be credited automatically, the appropriate application will be fulfilled within 72 hours since the client’s notice on crediting the account is received.

The Client can remove its funds into any payment systems designated in its Live Account under the caption «Withdraw».

The funds can be withdrawn into such payment system that was used for crediting the account or to another payment system, at the Company’s discretion. If this will require additional documents from the Customer side, the Company will not be liable for any delays incurred.

The Client bears full responsibility for the adequacy of all the information set out in its application for the withdrawal of funds.

The Company has the right to refuse the Client’s request for withdrawal, if the Client uses the same payment system for withdrawal and depositing, but with different bank details.

The Company reserves the right to deduct from the account an amount paid to the Client in compensation. Please refer to the Bonus and Awards policy.

In case the payment system stops operating for some time, the Company has the right to postpone the date of withdrawal until the payment system resumes working.

The Company has the right, but not the obligation, to charge the Client with an additional commission if the Client uses different payment systems to deposit and withdraw funds. The amount of the commission charged to the Client is calculated based on costs paid by the Company when fulfilling the Client’s withdrawal request.

The Company undertakes to take any and all expedient actions to preclude any illegal financial operations and money laundering with the employment of the Company’s resources.

All withdrawals from Company take up to 3 business days from the time of the provision of all required documentation as per our KYC and AML Policies. Company requests that you provide requested documentation in accordance of the Anti-Money Laundering regulations, within 24 hours of creating your account.

In order for a withdrawal request to be processed, your trading account must not have any open positions. From the moment you place a withdrawal request, until the moment the request is processed, and fund sent back to your personal account, you must not open any positions, as this could result in a declined withdraw

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Risk Warning: Derivatives are complex instruments and come with a high risk of losing money rapidly due to leverage. Between 74-89% of retail investor accounts lose money when trading Derivatives. You should consider whether you understand how Derivatives work and whether you can afford to take the high risk of losing your money. Please read our full Risk Disclosure.
Sterling Holdings Ltd. provides online trading services via its brand “SafeTrade24” and its billing agent and safetrade24.com website and domain registrar. The Company provides its services through a trading platform/electronic system for online trading on the investment market. Trading in the investment markets online is speculative and carries a high level of risk, thus may not be suitable for all investors. If you are thinking of trading online in the investment markets, you should be aware of all the risks associated beforehand and take your investment objectives and level of experience into consideration. You should not speculate with capital that you can’t afford to lose, as there is a possibility you may lose some or all of your invested capital. Please note that safetrade24.com and its partners and associates, do not accept clients or client funds from the US and North Korea. Read our full risk discolure.
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